PRIVACY
POLICY

Personal Information

Information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing information
• Social media handles
• Ticket purchase information
• Marketing preferences

This information may be collected when you:

• Purchase tickets
• Sign up for newsletters
• Enter contests or giveaways
• Submit contact forms
• Apply for media, vendor, artist, or volunteer opportunities

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Referral links
• Cookies and analytics data

We may use collected information to:

• Process ticket purchases and registrations
• Provide customer support
• Send festival updates and announcements
• Deliver marketing and promotional communications
• Improve website functionality and user experience
• Analyze audience engagement and traffic trends
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal obligations

If you subscribe to our mailing list or purchase tickets, you may receive emails related to:

• Festival announcements
• Artist lineups
• Schedule updates
• Promotions and offers
• Important event information

You may unsubscribe from marketing communications at any time using the unsubscribe link included in emails.

SYNC Festival may use third-party services and platforms for ticketing, payment processing, analytics, advertising, and communications. These providers may collect and process information according to their own privacy policies.

Examples may include:

• Ticketing providers
• Payment processors
• Email marketing platforms
• Social media platforms
• Analytics providers

We encourage users to review the privacy policies of third-party services they interact with.

Our website may use cookies and similar technologies to:

• Improve site performance
• Remember user preferences
• Analyze traffic and engagement
• Support advertising and remarketing campaigns

You can manage cookie preferences through your browser settings.

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no online platform or method of transmission can be guaranteed to be completely secure.

We do not sell personal information to third parties.

We may share information with trusted service providers or authorities when necessary to:

• Operate festival services
• Process payments
• Provide customer support
• Comply with legal obligations
• Protect the safety, rights, or property of attendees, staff, or the public

By attending SYNC Festival or interacting with our platforms, you acknowledge that photography and video recording may occur at festival events.

Images, video, or likeness captured at the festival may be used for promotional, editorial, archival, or marketing purposes without compensation.

SYNC Festival is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If such information is identified, we will take reasonable steps to remove it.

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Access your data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications

Requests may be submitted through our official contact channels.

If you access our services from outside Canada, you understand that your information may be processed and stored in Canada or other jurisdictions where our service providers operate.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after updates constitutes acceptance of the revised policy.

For privacy-related questions or requests regarding this Privacy Policy, please contact SYNC Festival through the official website or festival contact channels.